Standards

Staff

In our organisation it is the members who are the most important feature, as it is through them that we will deliver high standards of customer service. In the first instance this means we must have a robust recruitment process that includes background checks, medical checks and enhanced criminal record checks through the Disclosure and Barring Service.

Once members join they are given induction training on subjects such as health & safety, safeguarding (child & vulnerable adult protection) and an insight into our policies and procedures. All members wishing to become uniformed first aiders will attend our Apprentice level training where they will learn basic life support, moving and handling skills and how to manage administration issues. They will then move on to our First Aider level training which will include First Aid at Work training & assessment. This training though on its own is not sufficient in our view to provide first aid at events and so additional modules on defibrillation, paediatric first aid, event first aid and use of handling equipment will have to be completed before the member becomes a First Aider. Once qualified the member can attend events, where they will work under the supervision of more experienced staff until they have gained experience and confidence. After a period of time members can move up to become an Advanced First Aider. This will involve training to use medical gases, resuscitation, aspiration and immobilisation equipment. We provide weekly training for our members with additional weekend training and annual assessment to ensure we can provide the best possible care to patients.

The vast majority of our members joined the organisation having already been involved in the NHS, private or voluntary healthcare & first aid sectors. They have brought with them a great wealth of knowledge and experience that allows us to deliver high quality care and support our new members, so they too can develop into highly proficient first aiders.

Training

We pride ourselves on the standard of our training team which comprises of doctors, paramedics and experienced first aid trainers and we deliver quality training both in-house to our own members and also to the public through our community and workplace courses. To ensure our teaching is current, delivered in line with best practice and producing competent first aiders we have an in-house quality assurance team holding the required level 4 qualifications. We also have outside inspection and accreditation through the First Aid Industry Body for our core First Aid at Work training.

Equipment

As a new organisation we have purchased a range of the most up to date equipment available. This includes defibrillators, resuscitation, immobilisation and monitoring equipment plus a range of stretchers. Our aim is to build up our stock of equipment ensuring it is serviced and maintained so that our staff at every event have the equipment they need to deliver a safe and effective service.

Insurances

We hold employer, public, professional indemnity and medical malpractice insurance covering all of our operational activities.